Casinoly Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Casinoly Casino, create an account, play games or use related services. Please read them carefully before using the website. By accessing the website or opening an account, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules or notices displayed on the website.

Casinoly Casino is operated by Rabidi N.V. under a Curacao Antillephone N.V. e-gaming licence, reference number 8048/JAZ, and uses SSL encryption, secure servers, and advanced firewalls to protect player data.

1. General terms and eligibility

These Terms & Conditions form an agreement between you and the operator of Casinoly Casino. They apply to the website, your player account, available casino games, payment features, promotions and any other related service provided through the website. Additional terms may apply to particular games, promotions or features. If additional terms conflict with these Terms & Conditions, the specific terms will generally apply to the relevant product or promotion.

You must be legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or depositing funds. You must not use the website if online gambling is unlawful in your jurisdiction, if you are below the applicable legal gambling age, or if you are subject to a gambling restriction that prevents you from participating.

When registering, you must provide information that is accurate, complete and current. You must update your details if they change. An account is intended for one person only and must not be transferred, sold, shared or made available to another person. You are responsible for keeping your username, password and other account information confidential, and for all activity carried out through your account unless you promptly report unauthorised access.

You must use the website only for lawful purposes and in accordance with these Terms & Conditions.
You must not create more than one account unless the website expressly permits this.
You must not use another person’s payment method or account without proper authority.
You must not manipulate games, interfere with the website or attempt to bypass security controls.
You must not use software, devices or methods intended to obtain an unfair advantage.
You must not provide false, misleading or incomplete information during registration or verification.

Casinoly Casino may carry out identity, age, payment and other compliance checks. You may be asked to provide documents or information before deposits, withdrawals or continued access can be completed. If requested information is not provided within a reasonable period, or if information cannot be verified, access to some or all services may be restricted.

2. Accounts, deposits and withdrawals

You may need to complete registration and verification before using certain features. The information supplied must belong to you and must be capable of being verified. We may suspend or close an account where we reasonably believe that registration information is inaccurate, an account is being misused, or legal, regulatory, security or responsible gambling requirements apply.

Only payment methods shown as available through the website may be used. You confirm that you are authorised to use the payment method selected and that funds used for gambling are lawful and available for that purpose. Deposits must not be made using funds obtained through unlawful activity or funds that you cannot afford to lose.

Transaction instructions are subject to acceptance, security checks and technical availability. Minimum or maximum transaction amounts, processing conditions and verification requirements may apply and will be shown where relevant. Banks, payment providers or other intermediaries may impose their own terms, fees or processing times. Casinoly Casino does not control the policies of those third parties.

Withdrawal requests may be reviewed before being processed. This can include checks relating to identity, account ownership, payment history, anti-money laundering requirements and compliance with these Terms & Conditions. A withdrawal may be delayed, declined or returned where information is incomplete, a payment method cannot be used, a transaction is disputed, or the account is subject to an investigation.

You should check your account balance and transaction history regularly and report any suspected error or unauthorised transaction as soon as possible. Where a balance, game result or transaction is affected by an obvious technical or administrative error, the affected entry may be corrected. Amounts credited because of an error may be removed from the account.

Games and results

Game rules, bet options, prize information and any applicable conditions will be displayed through the relevant game or service. You are responsible for reviewing those rules before playing. Game records and system records may be used to determine the outcome of a transaction, subject to applicable rights and dispute procedures. If a game is interrupted by a technical issue, the relevant transaction may be reviewed and resolved according to the applicable game rules and system records.

3. Promotions, responsible gambling and account closure

Promotions, bonuses, rewards and promotional games are subject to their own terms. Those terms may include eligibility criteria, participation requirements, expiry conditions, wagering requirements, game restrictions, maximum values or other limitations. You should read the full promotional terms before opting in. A promotion may be withdrawn, changed or cancelled where permitted by law, including where misuse, error or suspected fraud is identified.

Responsible gambling is an important part of using Casinoly Casino. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for living expenses. Do not play when affected by alcohol, medication, stress or other factors that may affect your judgement.

Use any available deposit, spending, loss or session limits that suit your circumstances.
Take a break or request account restrictions if gambling is becoming difficult to control.
Do not chase losses or increase bets to try to recover money.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
Contact the website through the available support channel for information about responsible gambling tools.

You may request the closure of your account or ask for a temporary restriction, where those options are available. Account closure does not remove obligations that arose before closure, including obligations connected with transactions, verification or suspected misuse. We may also suspend, restrict or close an account where required for security, legal, regulatory, responsible gambling or operational reasons.

If an account is closed or restricted, you must not attempt to create or use another account to avoid that action. Any remaining balance will be handled according to applicable law, verification requirements, transaction status and these Terms & Conditions. Where an account is closed because of a breach, transactions or promotional benefits may be reviewed before any balance is released.

4. Website use, liability and changes

The website is provided for personal use. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it. Website content, software, trademarks, designs and other materials may belong to Casinoly Casino or its licensors and must not be used in a way that infringes their rights.

We aim to keep the website and services available, accurate and secure, but uninterrupted access cannot be guaranteed. Maintenance, updates, network failures, payment provider issues, equipment faults or events outside reasonable control may affect availability. We may change, suspend or discontinue a game, feature or part of the website where necessary for operational, security, legal or other legitimate reasons.

To the extent permitted by law, Casinoly Casino is not responsible for loss caused by misuse of the website, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, third-party services or inaccurate information supplied by you. Nothing in these terms excludes or limits any consumer guarantee, right or remedy that cannot lawfully be excluded or limited.

You are responsible for the device, software, internet connection and security arrangements used to access the website. You should keep your device updated, use appropriate security measures and leave the website immediately if you suspect that your account or device has been compromised.

Changes and applicable terms

These Terms & Conditions may be updated from time to time to reflect changes to the website, services, legal requirements or business practices. The latest version will be made available on the website and will apply from the stated effective date or, where no date is stated, from publication. You should review the terms regularly. If you do not accept an update, you should stop using the website and contact the available support channel about your account.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that it has been waived. These Terms & Conditions, together with any applicable specific terms and website notices, represent the terms governing your use of Casinoly Casino.

Questions, complaints or requests about these Terms & Conditions should be raised through the contact or support options made available on the website. Any complaint should include enough information to identify the account and explain the issue clearly, while avoiding the submission of unnecessary sensitive information.