Privacy Policy

This Privacy Policy explains how Casinoly Casino handles personal information when players visit the website, create or use an account, contact support, or otherwise use the available services. It also explains the choices and rights available to players in relation to their information.

Casinoly Casino is operated by Rabidi N.V. under a Curacao Antillephone N.V. e-gaming licence, reference number 8048/JAZ, and uses SSL encryption, secure servers, and advanced firewalls to protect player data.

Information we may collect

Casinoly Casino may collect information that is needed to provide and manage online casino services. The information collected depends on how a player uses the website, the features used, and the requirements that apply to gambling services in Australia. We aim to collect information that is reasonably needed for a clear and legitimate purpose.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, login information, account preferences and other information supplied during registration. We may also record information about responsible gambling settings, account activity, support requests and communications with the site.

Verification information

To confirm a player’s identity, age, location or eligibility, we may request verification documents and related information. This may include documents or details used to confirm identity, address, source of funds or other information required for account checks. Verification information is handled for account security, anti-fraud measures, responsible operation of the service and compliance with applicable obligations.

Payment and transaction information

We may handle records connected with deposits, withdrawals, wagers, winnings, refunds and other transactions. Payment information may include transaction references, payment method details, account balances and related checks. Payment providers may process payment details directly, and their own privacy terms may also apply.

Device, usage and cookie information

When a player visits the website, we may collect technical information such as an IP address, browser type, operating system, device information, language settings, general location information, pages visited, access times and interactions with the website. We may also use cookies and similar technologies to help operate the site, remember preferences, improve performance, understand usage and support security.

How we use information

Personal information may be used for the purposes described below. The exact use will depend on the information involved, the service being provided and the circumstances in which it was collected.

Creating, maintaining and administering a player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, location and account ownership.
Carrying out security, anti-fraud, anti-money-laundering and other risk checks.
Detecting, preventing and investigating unauthorised activity, abuse, technical attacks and other harmful conduct.
Providing customer support, responding to questions and resolving complaints or account issues.
Communicating about account activity, service notices, security matters and changes to the website or terms.
Sending marketing communications where permitted and where a player has provided the relevant consent or otherwise has a lawful choice to receive them.
Personalising or improving the website, its features, content and user experience.
Understanding general website usage through reports, statistics and service analysis.
Meeting legal, regulatory, tax, accounting, dispute-resolution and responsible gambling obligations.
Protecting the rights, property, safety and security of players, Casinoly Casino and other people.

Information may be combined from different interactions with the website where this is reasonably necessary for one of these purposes. We do not use personal information for unrelated purposes unless permitted or required by applicable requirements, or where the player has been informed and has made an appropriate choice.

Marketing communications

Players may receive promotional communications where this is allowed and the relevant marketing preferences have been selected or consent has otherwise been provided. Marketing messages may include information about services, features or offers. Players can withdraw consent to marketing at any time by contacting support@casinolycasino.win or by using an unsubscribe or preference option included in the communication. Service and security messages may still be sent when they are needed to operate or protect an account.

Sharing, security and retention

When information may be shared

Personal information may be shared with service providers and other parties where this is reasonably necessary to operate the website or meet an applicable obligation. These parties may support hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, analytics, security, professional advice and legal or compliance services.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the safety or security of a person or service, or in connection with a business transfer, dispute or investigation. Service providers are expected to handle information appropriately and only for relevant purposes. Where information is handled in another country, the relevant provider’s arrangements and applicable privacy requirements may also apply.

Keeping information secure

Casinoly Casino uses reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, disclosure or loss. These measures may include access controls, account security procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved.

No online service can guarantee complete security. Players should keep login details confidential, use secure devices and networks, sign out where appropriate, and contact support promptly if they suspect unauthorised access or unusual account activity.

How long information is kept

Personal information is retained for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Cookies

Cookies are small files or similar technologies placed on a device when a player visits a website. Casinoly Casino may use them to keep the website functioning, remember settings, support login and security features, measure performance and understand how the site is used. Some features may not work correctly if certain cookies are disabled. Players can manage or delete cookies through their browser settings. Browser controls differ, so players should check their browser’s help information for instructions.

Your privacy rights and enquiries

Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights can depend on the circumstances, the type of information and any legal duties that apply. Casinoly Casino will consider each request and explain if a request cannot be completed in full.

How to exercise your rights

To make a privacy or data request, contact support@casinolycasino.win. Players may use this address to ask to access their personal information, correct information that is inaccurate or incomplete, request deletion of their data, or withdraw consent to marketing. The same address can be used for questions about this Privacy Policy, concerns about the handling of personal information, or requests for further information about a privacy matter.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
Correction: ask for inaccurate, outdated or incomplete information to be corrected.
Deletion: ask for personal data to be deleted where there is no continuing reason or legal requirement to keep it.
Marketing choices: withdraw consent to marketing communications or ask for your marketing preferences to be updated.

For security, we may need to verify the identity of the person making a request before providing information or changing account details. This helps prevent personal information from being disclosed to the wrong person. We may ask for additional information where it is reasonably necessary to locate the relevant records or assess the request.

A request to delete information or close an account does not necessarily remove every record immediately. Certain information may need to be retained for legal, security, transaction, dispute, fraud-prevention or responsible gambling purposes. Where information must be retained, access and use will be limited to the purposes for which it is required.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, with the relevant date or other notice where appropriate. Players should review this page periodically to stay informed about how information is handled.